Last updated: [22/12/2025]

These Terms and Conditions apply to all work carried out by Keltie Campers Ltd (“we”, “us”, “our”). By booking work with us, you agree to these terms.

Business name: Keltie Campers Ltd
Location: Callander, Scotland, United Kingdom
Website: https://keltiecampers.com

• All quotes are provided based on the information supplied by the customer at the time of enquiry.
   
• Quotes are valid for 30 days unless stated otherwise.
   
• Prices may change if additional work, parts, or labour are required following inspection of the vehicle.
   
• Any changes to the quoted work will be discussed and agreed before proceeding.
   

• A booking may require a deposit to secure workshop time and order parts.
   
• Deposits are non-refundable once parts have been ordered specifically for your vehicle.
   
• The remaining balance is payable on completion of the work, unless agreed otherwise in writing.
   

• Vehicles must be delivered to our workshop in a safe and roadworthy condition.
   
• Any pre-existing faults, damage, or modifications should be disclosed before work begins.
   
• We reserve the right to refuse or stop work if a vehicle is unsafe or unsuitable.
   

• We will carry out only the work agreed in writing (email or quotation).
   
• Additional work requested during the installation may incur additional costs.
   
• All electrical systems are installed based on best practice and manufacturer guidance.
   

• We use quality components from reputable manufacturers, including Victron, Fogstar and Roamer where specified.
   
• Manufacturer warranties apply to supplied components and are subject to their individual terms.
   
• We are not responsible for faults caused by customer-supplied parts unless agreed in advance.
   

• Our workmanship is warranted for 12 months from the date of completion, unless stated otherwise.
   
• This warranty covers installation faults only and does not cover misuse, modification, accidental damage, or normal wear and tear.
   
• Manufacturer warranties apply separately to supplied components.
   

• Off-grid electrical systems must be used in accordance with guidance provided at handover.
   
• We are not responsible for damage caused by overloading systems, unauthorised modifications, or third-party interference after installation.
   
• Customers are responsible for routine checks and safe operation of their vehicle.
   

• While we aim to complete work within agreed timescales, delays may occur due to parts availability or unforeseen issues.
   
• We will communicate any significant delays as soon as possible.
   

• If you need to cancel a booking, please notify us as soon as possible.
   
• Deposits may be retained to cover ordered parts or lost workshop time.
   
• Cancellations made after work has commenced will be charged for work completed and parts used.
   

• We are not liable for indirect or consequential losses, including loss of use or enjoyment of the vehicle.
   
• Our liability is limited to the value of the work carried out.
   
• Nothing in these terms limits liability where it cannot be excluded by law.
   

• Vehicles and personal belongings are left at the customer’s risk.
   
• We recommend removing valuable personal items before leaving your vehicle with us.
   

• Personal data is handled in accordance with our Privacy Policy, available on our website.
   

• These Terms and Conditions are governed by the laws of Scotland.
   
• Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
   

• We reserve the right to update these Terms and Conditions at any time.
   
• The latest version will always be available on our website.
   

If you have any questions about these Terms and Conditions, please contact Keltie Campers Ltd via our website.